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Perform.AI runs everything in a brand’s e-commerce operations: how the brand is found in AI answers, the delivery date shown at checkout, tracking and delay updates, self-service returns, and the logistics that selects carriers, books and labels shipments, and audits what carriers charge. These docs explain what each part of Perform.AI does, how to set it up in the portal, and how to reach it through the Public API and the Model Context Protocol (MCP).

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What you’ll find in these docs

  • Get Started: You’ll learn what Perform.AI is and how its products fit together, then the Quickstart Guide takes you through your first steps in a new account. You’ll also see how to add your team and give each person the right role.
  • Platform: This covers how shipment data gets into Perform.AI, how carriers are connected, how to ask AI Navigator about your data inside the portal, and how your data is protected.
  • AI Decision Intelligence: See how Perform.AI tells your team what deserves attention. You’ll set the performance standards, get alerts read recommendations on what to do next. This section also covers Business Intelligence and AI Report Builder.
  • AI Commerce Visibility: Find out how AI represents your brand and your product lines. You’ll set up the product categories and prompts to follow, then read visibility for your products, along with the sources and personas behind AI answers.
  • Checkout: Learn how to show shoppers a delivery date before they buy. You’ll set up the Checkout estimated delivery date (EDD) widget, A/B test, and offer pick-up points. Checkout analytics shows what the delivery date does to conversion.
  • Post-Purchase: Set up your Tracking Page and delivery notifications, follow every shipment in Shipment Overview, and see how shoppers rate their delivery. You’ll also find Campaign Manager, for promoting offers on your Tracking Pages.
  • Returns: Set up returns your shoppers can submit themselves. Learn how to set return policy rules, offer exchanges, choose return options, and decide when refunds are triggered.
  • Logistics: Learn how auto carrier selection and multi-carrier shipping get each parcel booked, how PUDO delivery works, and how to manage your rate cards. Shipping cost audit and carrier invoice processing then check what carriers charged.
  • Integrations: Connect Perform.AI to the systems you already run. Step-by-step guides cover Shopify, Klaviyo, file upload, webhooks and Kafka, so data moves between them without manual work.

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What Perform.AI does

Most brands run a dozen or more separate tools behind their storefront. Perform.AI replaces them with one integrated system on one set of connected data, so each product you add plugs in without another integration. It brings together the experience your shoppers and their AI agents move through — from checkout, to post-purchase delivery and returns, the logistics operations that run it, and the data intelligence that monitors performance across all of it. Because every product shares the same data, a decision in one stage is made with the context of every other:
  • A checkout delivery date is priced against what the carrier actually charges and actually delivers.
  • Delivery times can be traced to return rate.
  • A return invoice is audited against the same rate card as the outbound one.

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Products

AI Decision Intelligence

Monitor every SLA, get alerted when performance slips, and get AI recommendations on what to fix next.

AI Commerce Visibility

See how AI talks about your brand and products, and discover opportunities to rank better.

Checkout

Promise a delivery date based on how carriers actually perform, and track what it does to conversion.

Post-Purchase

Track every parcel and alert customers to any delay before they call.

Returns

Run self-service returns on your rules, and decide when each refund is triggered.

Logistics

Compare carrier rates, book and label every shipment, then audit what you were charged.

Platform

Data integration, carrier integration, AI Navigator, and security and compliance.

Integrations

Connectors between Perform.AI and your store, marketing tools and data systems.
You can start with the product that solves your most pressing problem and add more over time. Because each one runs on the same data, the next product you add plugs in rather than starting over, and each one sharpens the others: returns data sharpens the delivery promise, and delivery performance sharpens carrier selection.

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Build on Perform.AI

Developers introduction

Guides and concepts for integrating your systems with the Public API.

API reference

Every endpoint and webhook format, with a live playground.

MCP

Connect your AI assistant to your Perform.AI data through the Model Context Protocol.

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Where to start

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Get help

Which channels are available to you depends on your service agreement. The most common ones:
  • Email. Write to cs@perform.ai for general questions, account management and technical issues. Best for matters that are not urgent or need attachments.
  • Live chat. Available in the portal for quick troubleshooting and questions about a feature. Live chat is staffed 24 hours a day, five days a week; over the weekend, support runs through tickets.
  • Support ticket portal. Log, track and manage support issues. Tickets are prioritised by severity and by your service level. Ask your account team to enable the ticket portal if you do not have it yet.