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Available to all Post-Purchase customers. Post-Purchase covers everything between the order and the doorstep. Shipments from every carrier and channel are tracked in one place, shoppers follow their parcel on your own Tracking Page and hear about each step through notifications, and your team sees, acts on and reports on every shipment. Claims on lost and damaged parcels are part of Post-Purchase. The problem it solves is the “where is my order” question. Answered on the carrier’s site, it costs you the shopper’s attention and a support ticket. Answered on your Tracking Page and in your notifications, it keeps the shopper with your brand and gives your team one record of the delivery to work from.

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Features

Tracking Page

A branded tracking page on your own domain where shoppers follow a shipment, with layout, language and content configured per Tracking Page.

Delivery Notifications

Email, SMS and webhook notifications sent to shoppers and systems when a shipment reaches a trigger, with templates, filters and delivery metrics.

Shipment Overview

Search, filter, view, update and export every shipment and order in one workspace, with parcel details, statuses, bookmarks and bulk actions.

Delivery Experience Ratings

Collect star ratings, reasons and comments from shoppers on the Tracking Page and monitor them per Tracking Page in a 14-day dashboard.

Campaign Manager

Show targeted promotional banners on Tracking Pages and in delivery emails, scheduled and measured per campaign.

Claims Management

Create carrier claims for damaged, lost or disputed deliveries from forwarded shopper emails and follow their status in the portal. Available on request.

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For developers