Summary
AI Performance Alerts lets you set thresholds on the delivery metrics that matter to you, such as transit time, delivery success, shipment issues, volume swings and notification engagement, filtered by carrier, market or service. Alerts run on a schedule; when a threshold is crossed your team is emailed, with an AI root cause analysis attached, instead of finding out from a customer.Who it’s for
Logistics and operations teams who find out about carrier problems from customer complaints, and customer service teams who need to know when notification engagement drops. The people who own a metric write the alerts themselves and change them whenever the operation changes, without a ticket or a development request.Key benefits
- Monitoring from day one. Pre-built alerts cover the common scenarios, and a new alert is a single form that runs at the next scheduled run.
- It explains the breach, not just flags it. A breached alert carries the contributing carriers, destinations and patterns, what has been ruled out and a recommended action. It also says when the threshold, not the operation, is the problem.
- The critical breaches come first. Every alert carries a priority, and long-running breaches are ranked by how many days they have been broken, so chronic problems stay visible.
- It can watch your own definition of late. A dedicated metric alerts on the measured transit time of a Performance Aspirations category, on your working days and cut-offs.
- Hundreds of alerts are manageable. Create, edit and export alerts by CSV, and mute one for a set window while you retune it without losing its history.
How it works
Alert configuration
Each alert is one form, filled top to bottom, with no draft state.
Trailing days, worked example. An alert that runs on Tuesday with a 7-day range and 1 trailing day evaluates shipments from last Tuesday to Monday. With 0 trailing days it would evaluate last Wednesday to Tuesday.
Metrics
Filters
An alert can be narrowed on 15 shipment fields: carrier, linked carrier, shipping service, tag, origin country, destination country, sender country, recipient country, shipment status, issue state (no issue, past issue, current issue), issue type, domestic or international, channel, tracking page reference, and the shipment event date set above. Issue-level metrics and the issue type filter use the issue types grouped by the party responsible, such as carrier, sender, recipient and warehouse.Schedule and notification
Alerts are evaluated on a schedule, not in real time. One schedule applies to every alert in your organisation: you set the frequency (for instance daily or weekly), the time, and the email recipients. Email is the notification channel. Each run sends an email with the breached alerts, their current values, the escalation messages and links into the portal. Muted alerts are left out of the email for the muted period.Alert lifecycle and statuses
- Created. The alert shows Pending with no result until the first scheduled run.
- Run. Every active alert is evaluated and becomes OK or Breached. A root cause analysis is generated for breached alerts, the AI Alert Summary is written, and the email goes out.
- Muted. You silence an alert for a set window. It keeps running and recording its result; only the email stops, and the alert resumes notifying on its own when the window ends. Only active alerts can be muted.
Bulk management
The upload dialog carries a downloadable alert template and a link to the guidance on filling it in, and takes CSV files up to 3 MB. To edit many alerts at once, export them, change the rows and re-upload; a row with an alert ID updates that alert, a row without one creates a new alert. The same route duplicates an alert with different filters. There is no hard limit on the number of alerts.Alerts Dashboard
The dashboard shows the active alert count split across breached, OK and muted, today’s run against yesterday’s, a 14-day breach rate trend, and a ranked list of the longest-running breaches with the number of days each has been broken.AI root cause analysis and AI Alert Summary
For a breached alert, the root cause analysis lists the contributing factors, the patterns leading to the breach, what has been ruled out and a recommended action. Where the evidence points at a threshold set wrong rather than an operation going wrong, it says so and recommends reconfiguring the alert. The AI Alert Summary is a written summary of the day’s breaches, each with a headline naming the finding, the figures behind it, what has been ruled out and a recommended action. You can step back through previous days. It needs at least five active alerts before it produces anything; until then it shows Insights Collection Ongoing. Nothing happens automatically. The analysis recommends; your team decides what to change.Alerts on Performance Aspirations
The Transit Time (Performance Aspirations) metric watches the measured transit time of one Performance Aspirations category, as an average, median, P90 or P95, so you are told when a warehouse or carrier slips against your own standard. It needs active rules in Performance Aspirations; without them, use the standard transit time metrics.Set up in the portal
Go to AI Decision Intelligence > AI Performance Alerts.- Select the Settings icon and set the schedule frequency, the execution time and the email addresses that receive the alert email. The schedule applies to every alert in your organisation.
- Select Create Alert. Name the alert, choose the metric and its type, and for transit time metrics the milestones it is measured between.
- Add shipment filters, choose the shipment event type, the range in days and the trailing days.
- Set the breach condition as an operator and a value, write an escalation message and choose a priority, then save. The alert runs at the next scheduled run.
- To load many alerts, select the upload action, download the CSV template, fill it in and upload the file. To change existing alerts in bulk, export them, edit the rows and re-upload.
- To pause the email for an alert while you retune it, open its three-dot menu, select Mute Alert and choose a duration.