Summary
Claims Management turns a shopper’s claim email into a carrier claim, collects the supporting documents, and shows the claim’s status in the portal next to the shipment. Claim handling with the carrier, including follow-ups and challenging rejections, is done for you.Who it’s for
Customer support teams that spend time filing claims with each carrier, chasing status updates and contesting rejections, and want claims on lost, damaged or disputed deliveries handled without that overhead.Key benefits
- Claims start from the email you already receive. Forward the shopper’s claim email and the shipment identifiers, carrier, claim type, reason, photos and comments are extracted into a claim.
- The right evidence is collected. Damaged parcels need photos, which are attached automatically or requested from the shopper through a branded notification. Disputed deliveries need a signed statement of non-receipt, requested by e-signature.
- Status without chasing. Each claim moves through pending customer information, submitted, waiting for carrier, accepted and rejected, with a timeline of updates, reimbursement amounts and rejection reasons.
- Claims live with the shipment. Shipment Overview can be filtered by whether a shipment has a claim, the claim status and the claim type, and exported with the claims data.
- Your team and shoppers are kept informed. Claim-specific notification triggers send updates on status changes.