Summary
Logistics is the part of Perform.AI that runs the physical side of every order: it selects the carrier, books the shipment and produces the label, offers pick-up and drop-off delivery, and audits what carriers charge against the rates you negotiated. It is not a stage of the shopper’s journey in its own right; it executes Checkout, Post-Purchase and Returns, and protects the margin behind all three.What Logistics does
There are two different ways to get money back from a carrier. A claim is for a lost or damaged parcel and belongs to Claims Management in Post-Purchase. A cost dispute is for an overcharged invoice and belongs here, in Cost Disputes Management.
The problem it solves
Rate shopping, routing, labelling, invoice audit and disputes are usually separate tools with separate contracts, each holding its own view of what a carrier costs and how it performs. Run in one system, they share one view: the delivery date promised at checkout is priced against what the carrier will charge, a booking failure is fixed where the shipment data lives, and a return invoice is audited against the same rate card as the outbound one.Features
Shipping Cost Audit
Compare carrier invoice costs with your rate-card rates per shipment and find discrepancies by category.
Carrier Invoice Processing
Upload freight, duty and tax, and surcharge invoices, extract their charges and match them to your shipments.
Rate Card Management
See every carrier rate card with its version, validity and status, and upload and activate new versions yourself.
Cost Disputes Management
Turn audited invoice discrepancies into carrier disputes and track them to recovery. Available on request.
Auto Carrier Selection
Routing rules assign the carrier reference each shipment should be booked with.
Multi-Carrier Shipping
Book shipments with your connected carriers from Booking Overview or the API and get labels and tracking numbers.
PUDO Delivery
Book a parcel to the pick-up or drop-off point a shopper chose, with one location ID across carriers.
For developers
- Create a Shipment: every booking starts from an Open Shipment.
- Create a Booking: book a shipment with a carrier and receive its label.
- Retrieve shipping labels: fetch labels for booked shipments.
- Retrieve carrier configurations: the carrier references your bookings use.
- Retrieve PUDO locations: pick-up and drop-off points for checkout and booking.
- MCP tools: read bookings and invoices from the AI assistant your team already uses.