Summary
Exchanges & Gift Cards lets a shopper choose an exchange for a different size or colour, or store credit as a gift card, instead of a cash refund when they return an item. You keep the customer and the sale, and the shopper gets the item they wanted without a refund-and-reorder round trip.Who it’s for
E-commerce and marketing teams who lose the sale every time a wrong-size return turns into a bank refund. Finance teams who prefer store credit to stay in the business rather than leave it.Key benefits
- The sale is kept, not refunded. The shopper selects the replacement variant in the returns form, and the exchange order is created in your order system when the return is approved.
- Store credit as an alternative refund method. The shopper can opt for a gift card instead of a refund to the original payment method, and the chosen refund method is shared with your systems.
- No re-entry of payment details. The exchange is placed as a replacement order linked to the original, so the shopper does not check out again.
- Data on what shoppers choose. Each request records whether the shopper chose a refund, an exchange or store credit, which tells your product and marketing teams why.